You reservation is immediately communicated to relevant office and the most suitable Hizir Rent a car for you is prepared. It is enough to visit the office with your reservation details.

It will be enough for you to visit the station that you have selected in advance with the car at the end of your renting period. You can deliver the car to any Trends station you want. However please ask the one-way direction fee to be applied in case the pick up station and return station are located in different cities. You can contact with our authorized representatives by calling the phone number that was given to you for any question and problem that you might have throughout the rental period.

Reservations are made as group based and therefore no brand guarantee is given. If there is not any available car in the group, for which you made a reservation, a car from a higher segment will be rented at the same price.

Your driver’s license (if you are coming from abroad, you must also present your passport), your credit card, address and phone details are written to the agreement by our staff. You must certainly ask for a copy of the signed rental agreement, which indicates the amount of rent and deposit that you have paid.

Unfortunately, you cannot rent a car with the credit card of another person. The credit card holder must certainly be with you in the office when renting the car.

The car can only be driven by any person other than the person that has rented the car, in case driver's license details of additional drivers are indicated in the rental agreement and relevant additional driver fee is paid. Otherwise and/or in case of any accident, all assurances will be deemed void and both the renting person and the driver will be held individually and jointly responsible.

In case of daily rents, there is not any restriction on mileage. Mileage limit is applied for monthly car rentals. For more details, please contact with our reservation center.

We have a dynamic and varying price policy, depending on the demand and intensity in the relevant region.

Credit card is requested for all rents to be made from Trends. Payment methods other than credit card, such as cash, debit card, virtual card, notes, etc. are not accepted. The reason for requesting credit card is the capability to collect traffic fines, highway toll fees, rent extension requests, damage costs, etc. that might occur throughout the rental period. We also have a double credit card practice for higher segment cars. For more details, please contact with our reservation center.

Since minimum rental period is 24 hours, at least one day rate is collected.

When your rental period expires, your deposit is refunded by Trends. This amount is reflected to your account within 3-5 business days due to internal communication procedures of the banks. In case rental fee is paid by a foreign credit card, the duration of reflection of refund to the account would be 10-15 business days.

If traffic fine is imposed to a Turkish Republic ID, the driver of the car must pay it. In case traffic fine is registered to the license plate, it is paid as discounted as soon as the fine is notified to us and then the amount is charged to the credit card of our customer. Simultaneously, the service fee applicable for the traffic fine is also charged.

No, we don't. However the car must not be driven under the influence of alcohol or drugs or legal speed limits must not be exceeded. Otherwise the driver shall be held responsible for all damages. In case of any accident, an accident, theft and alcohol measurement reports must be received by applying to the closest police or gendarmerie station without changing location the car. Otherwise all purchased invoices will be deemed void and all damages that have occurred, including pecuniary and non-pecuniary losses of third parties, will be compensated by the person that has rented the car.

You must apply to the closest police or gendarmerie station without changing location of the car and call Trends Car